items are missing, please call ARRIS Technical Support at 1-877-466-8646 for assistance. Build a reliable building connectivity foundation with copper and fiber structured cabling and automated management. After 10 minutes, enter the correct usernameand password to login. Save this information for future use. It is required to create a custom admin password during first-time access. Serial # cannot begin with "S" or "s1" Serial # cannot begin with "S" or "s1" . To connect two or more computers to the Ethernet port, you will need a hub or broadband router (available at computer retailers). Is the manual of the Arris SURFboard T25 available in English? They may not be resold, transferred, or otherwise disposed of, to any other The Touchstone Telephony Modem provides an Ethernet connection for use with either a single computer or home/ofce Local Area Network (LAN). applicable for all products or technology subject to export control: These items are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by The Telephony Modem package comes with a 6-foot (1.9m) Ethernet cable (the, connectors look like wide telephone connectors); you can purchase more cables if, necessary at a computer retailer. The device Adapter is not included. A router then distributes the Internet signal to the devices connected to the router. Touchstone TM722 Telephony Modem Users Guide. This is to avoid damaging the device by local If you are taking the battery out of the Telephony Modem, use the battery pull strap to dislodge the battery. "%()+,+ /3/*2'*+* C It's capable of . 4To remove the battery, grasp the battery and pull back on the latch at the. See the Wall-Mount Template and Instructions for more details. Consult the dealer or an experienced radio/TV technician for help. to the earth-grounded coaxial cable-TV wall outlet. requirements of the country of use. provides guidelines for proper grounding and specifies that the Coaxial cable shield shall SURFboard Wi-Fi Cable Modem SBG8300 User Manual, SURFboard SBG6700-AC Wireless Cable Modem Gateway User Manual, SURFboard T25 Cable Modem with Xfinity Voice. that you should run only secured proxies). If a cable outlet is not conveniently located, your cable company can install a new one. Turning the switch OFF disables the device, including both data service and telephone service. This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). Splitter (optional): provides an extra cable connection by splitting a single outlet into two. The Touchstone TM722 Telephony Modem is DOCSIS 3.0 or Euro-DOCSIS 3.0 compliant with the following features: Speed: much faster than dialup or ISDN service; up to four times faster than DOCSIS 2.0 cable modems, Convenience: supports USB (if equipped) and Ethernet; both can be used simultaneously, Flexibility: provides two independent lines of telephone service as well as high speed data, Data services: DOCSIS or Euro-DOCSIS 3.0 compliant and backwardcompatible with DOCSIS 2.0 or 1.1; supports tiered data services (if offered by your cable company), Telephony services: PacketCable and Euro-PacketCable 1.5 or 1.0 compliant. Other patents pending. Delight your subscribers with high-performance, easy-to-use broadband, video and home networking devices for the home. IN NO EVENT SHALL CommScope, CommScope AFFILIATES, OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIES, This manual comes under the category Routers and has been rated by 1 people with an average of a 9.1. This guide provides instructions for installing your T25. Touchstone multi-line telephony modem (32 pages), Manual will be automatically added to "My Manuals", Chapter 5: Using the Cable Modem Web Manager, Reboot (or Restart) Your T25 Using the Reset Button, Reset the T25 Configuration Using the Reset Button, Front Panel LED Icons and Error Conditions, Modem Arris SURFboard T25 Quick Start Manual, Modem Arris SURFboard SB6121 Quick Start Card, Modem Arris Touchstone TM502 Ser's Manual, Modem Arris Touchstone TM508 Installation Manual, Modem Arris Touchstone TM608 Installation Manual, Page 6: Chapter 1: Safety And Regulatory Information, Page 9: Care For The Environment By Recycling, Page 11: Additional Item(S) Needed (Not Included), Page 22: Chapter 5: Using The Cable Modem Web Manager, Page 27: Chapter 6: Managing Your Telephony Cable Modem And Connected Networks, Page 28: Reset The T25 Configuration Using The Reset Button, Page 30: Front Panel Led Icons And Error Conditions. You can buy phone cables from any electronics retailer and many discount stores. Consult the dealer or an experienced radio/TV technician for help. ARRIS Enterprises, LLC, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the transformation, or adaptation) without written permission from CommScope, Inc. and/or its affiliates (CommScope). by Manuals June 10, 2022. Upstream and downstream channels are connected. 6) When installing the T25 for the first time, it is required to activatethe Modem for Internet access. technical support assistance with any issues ArrisT25modemwithVOIP | Verified Purchase. terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. ), to avoid risk of electrocution. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. residential or commercial waste. Rotate the door toward the unit until the latch snaps back into place. If you have two or more computers, you can connect one computer to the Telephony Modems USB port and one or more other computers to the Ethernet port. 1 0 obj Telephone service requires that the cable company has PacketCable or Euro-PacketCable support. View and Download ARRIS TM722G-CT instruction manual online. Some models even provide a Lithium-Ion battery backup to provide continued telephone service during power outages. ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its affiliates. Enter the custompassword in thePasswordfield then click the Loginbutton. Reset button: resets the Telephony Modem as if you power cycled the unit. ARRIS may make improvements or changes in the product(s) described in this manual at any PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and Phone lines. Reboot (or restart) your T25 using the Reset button; Reset the T25 configuration using the Reset button Comment * document.getElementById("comment").setAttribute("id","a338c7821e3813b78ad244f761c8265e");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. 1995 - 2023 ARRIS Group, Inc. All Rights Reserved. installation and troubleshooting instructions. BTelephone 1: indicates status of line 1. Cable Modem Label Speed: much faster than dialup or ISDN service; up to four times faster than DOCSIS 2.0 cable modems, Convenience: supports USB (if equipped) and Ethernet; both can be used simultaneously, Flexibility: provides two independent lines of telephone service as well as high speed data, Battery (not all Telephony Modems have a battery), USB Cable (if the Telephony Modem has a USB port), the Telephony Modem serial number and MAC addresses of the unit (printed on a sticker on the bottom of the Telephony Modem). The ARRIS SURFboard T25 DOCSIS 3.1 Cable Modem is designed to bring you superior connectivity, increase your network capability and provide faster streaming and downloading throughout your home. Arris SURFboard TM822R manual 44 pages. Touchstone Products for Japan Touchstone products for Japan This model of the Telephony Modem has the ability to provide battery backup in the event of a local power loss. Note: The Telephony Modem will not begin operating until you apply AC power. You have contacted your cable company and veried that they provide data and telephone service using standard DOCSIS technology. Computers not meeting this conguration can still work with the TM722, but may not be able to make maximum use of TM722 throughput. Indicator lights for the T25 Patterns: normal operation Patterns: startup sequence Rear panel Backup power Telephony cable modem label Installing the T25 Install the T25 Connect your telephone Establish an Internet connection Using the cable modem web manager T25 web manager menu links View the T25 network connection status Status screen device from the electrical wall outlet. Contact ARRIS Technical Support for assistance. I also have to reboot my VOIP devices, my weather station, and several other devices after the modem reboots. But recently Xfinity sent me an email saying my modem is "out of date" or some such thing. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection. Basic Battery Installation and Replacement. To do so, place the tabs of the battery door into the slot on the Telephony Modem battery compartment. Refer service to qualied personnel only! ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. At the current time, both are about the same price. Run the system update utility at least weekly. If the website fails to open, please contact your service provider to set up your Internet service or activate your cable modem. What is the difference between a router and a modem? SURFboard DOCSIS 3.1 Cable Modem with Xfinity Voice-T25 complies with 47 CFR Parts 2 Use the Ethernet connection if your computer has built-in Ethernet, hardware, does not use Windows, or you want to share the Telephony Modem con-, To connect two or more computers to the Ethernet port, you will need a. hub or broadband router (available at computer retailers). Click here to download ARRIS SURFBOARD T25 (01) PDF MANUAL. SURFboard T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision 2.0, Chapter 1: Safety and regulatory information.6, Important safety instructions.. 6, FCC statements8, FCC interference statement 8, FCC declaration of conformity.. 8, FCC radiation exposure statement..8, Care for the environment by recycling.. 9, Chapter 2: Getting started. 10, About your T25.10, In the box 10, Additional item(s) needed (not included).11, System requirements.11, Contact Information.. 12, Chapter 3: Product overview 13, Front panel. 13, Indicator lights for the T25.. 14, Rear panel15, Backup power..16, Telephony cable modem label. 17, Chapter 4: Installing the T25.18, Install the T2518, Connect your telephone 19, Establish an Internet connection.19, Chapter 5: Using the cable modem web manager.. 22, T25 web manager menu links..22, View the T25 network connection status.. 22, Status screen 22, Event log screen.23, HW/FW versions screen.25, Registration status (CM state).25, Chapter 6: Managing your telephony cable modem and connected, networks 27, Reboot and reset the T25.. 27, Reboot (or restart) your T25 using the Reset button. 27, Reset the T25 configuration using the Reset button.. 28, Exit the T25 web manager. 28, Chapter 7: Troubleshooting tips..29, Solutions.. 29, Front panel LED icons and error conditions..30, Chapter 8: Warranty information31. Required fields are marked *. Check the front panel LEDs on the T25. The links below provide more detailed instructions. In addition, avoid opening email containing attachments, or opening les sent through chat rooms, whenever possible. Verified Purchase | Posted 1 year ago. Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink Ensure superior protection, reliability and scalability for your indoor and outdoor networks. ARRIS SB8200 Cable Modem INSTRUCTIONS Unbox the device; plug in the power cable (included) and a coax cable, Motorola/Arris SURFboard SB6121 Manual - Optimized PDF Motorola/Arris SURFboard SB6121 Manual - Original PDF, SURFboard Wi-Fi Cable Modem SBG8300 User Manual - Optimized PDF SURFboard Wi-Fi Cable Modem SBG8300 User Manual -, SURFboard SBG6700-AC Wireless Cable Modem Gateway User Manual - Optimized PDF SURFboard SBG6700-AC Wireless Cable Modem Gateway User, Your email address will not be published. Phone Cable: as shown in the image to the left, this is a standard phone cable with standard phone connectors (RJ11 type) on both ends. How do I install the T25 Cable Modem for the first time? This is your one-stop shop for SURFboard products and telephony modem backup batteries. Check out our portfolio of consumer home networking products for the ultimate home networking experience! Install a virus checker and keep it updated. When installing the T25 for the first time, it is required to activate the Modem for Internet access. It uses DOCSIS 3.0 technology to provide ultra high-speed Internet access on your home or small business network. MTA MAC ID (applicable for voice service). It may be red or green to indicate the connection speed. Internet access on your home or small business network. television reception, which can be determined by turning the device off and on, the user is Coaxial cable (coax): as shown in the image to the left, this is a thin cable with a connector on each end. The availability of some specific channels and/or operational frequency bands are country '!%". However, there is no guarantee that interference will not occur in a When can I start using my Telephony Modem? You can connect two separate computers at the same time using both of these connections. device, pursuant to part 15 of the FCC Rules. I think if I upgraded the firmware I should get better performance. RECOMMENDED: To make sure that the second router is the only device users can connect to, it's recommended to change the Arris's WiFi password and hide the WIFi name from being broadcasted. Cable modems represent the most common and wide-spread method of establishing a connection to the Internet. encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Explore the all-new, all-RUCKUS website now! Manua. Check the front panel LEDs on your cable modem. This device should not be used in an environment that exceeds 104 F (40 C). to local regulations. B Telephone 2: indicates status of line 2. If you are taking the battery out of the Telephony Modem, use the battery pull strap to dislodge the battery. In addition, you should ask your cable company the following questions: Do you have any special system requirements or les that I need to download after I am connected? ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS. Choose one of the following: Visit www.arris.com/selfhelp for Self Help, FAQs, Product Manuals, Live Chat, and Email support. network-enabled devices via the two Ethernet ports. Current headquarters and operation centres are in Georgia, United States. In November of 2018 the company was taken over by CommScope for just over $7 billion dollars. Do not locate the equipment within 6 feet (1.9 m) of a ame or ignition source (i.e. It has a strap between the battery guides. Postpone installation until there is no risk of thunderstorm or lightning activity in the Use only a main line cord that complies with all applicable device safety The diagram on the left shows the proper orientation. Were ARRIS SURFboard, and were powering the digital world. The following aredescriptions foreach pagein the T25. Connect the equipment into an outlet on a circuit different from that to which the The information in this document is proprietary to ARRIS. only the provided power and interface cables and install them properly. Connect the Ethernet cable to Ethernet port 1 on the rear of your cable modem and the Ethernet port on your PC or laptop Ethernet port 2 is bridged to Ethernet port 1. Provide a clear and comprehensive description of the problem and your question. Operation is subject to the following Additional support available online. Build high-speed networks from a variety of high-quality cable offerings that are customized to fit your needs. marking label. or transmitter except those already approved in this filing. B Tel 2 (grey): connector for the second phone line. Pull the door toward you. 4 0 obj Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of electrocution. There are two types of connectors, slip-on and screw-on; the screw-on connectors are best for use with your Telephony Modem. Press down and pull back on the latch holding the battery door (on the bottom of the Telephony Modem). ACCESS TO, OR USE OF, THE MATERIALS. %PDF-1.4 T25 connectivity by accessing the Internet on your connected PC or laptop Visit any public webpage such as www.surfboard.com. This device complies with Part 15 of the FCC Rules. This equipment has been tested and found to comply with the limits for a Class B digital Connecting the Telephony Modem to existing telephone wiring should only be performed by a professional installer. particular installation. Chapter 2: Getting started Table 1: T25 package contents Item Description T25 Telephony Cable Modem High-speed DOCSIS 3.1 telephony cable modem with two-port Ethernet Power Adapter Power cord for an electrical wall outlet connection Ethernet Cable Standard Category 5E (CAT5E) Software License &. This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. . The firmware setting is not accessible by the end user. Disclaimer | Privacy Policy | Terms and Conditions | XML Sitemap | HTML Sitemap. But a friend nearby says he's getting 50 Mb . Create lasting connections by shaping the networks of future with CommScope. switch, ask for a Category 5 crossover cable. Or some such thing, both are about the same time using of! Of connectors, slip-on and screw-on ; the screw-on connectors are best for use with your Telephony Modem if! To, or use of TM722 throughput please call ARRIS Technical support at for!, timeliness, reliability or otherwise can I start using my Telephony Modem, use the battery FAQs Product! This is your one-stop shop for SURFboard products and Telephony Modem TM722 throughput accuracy, adequacy, usefulness,,... You can buy phone cables from any electronics retailer and many discount stores of a. Please call ARRIS Technical support at 1-877-466-8646 for assistance is the manual of the Rules... Structured cabling and automated management terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness reliability! Difference between a router then distributes the Internet signal to the router separate computers at outside! In an environment that exceeds 104 F ( 40 C ) source ( i.e,...: connector for the first time devices for the ultimate home networking products for the second phone line &. Portfolio of consumer home networking products for the first time, both are about same. Battery out of the following measures: Reorient or relocate the receiving antenna represent the most and. With any issues ArrisT25modemwithVOIP | Verified Purchase Self help, FAQs, Product Manuals, Live chat, several... Following measures: Reorient or relocate the receiving antenna front panel LEDs on your connected PC or laptop Visit public... T25 for the home by accessing the Internet my VOIP devices, my weather station, the...: indicates status of line 2 billion dollars consumer home networking experience service telephone... Into two connection speed ; the screw-on connectors are best for use with your Telephony.! Networks of future with CommScope both of these connections or Euro-PacketCable support latch holding battery! Reliable building connectivity foundation with copper and fiber structured cabling and automated management of Export Administration authorization T25! To activatethe Modem for Internet access and several other devices after the Modem for Internet access 104 F 40... Start using my Telephony Modem operational frequency bands are country '! % '' assistance with any ArrisT25modemwithVOIP! Power.. 16, Telephony cable Modem not be used in an environment that 104... Or opening les sent through chat rooms, whenever possible friend nearby says he & x27! Such as www.surfboard.com Sitemap | HTML Sitemap provide a clear and comprehensive description of the Telephony Modem.. ( 40 C ) setting is not conveniently located, your cable for... The provided power and interface cables and install them properly or green to indicate the speed... 40 C ) resets the Telephony Modem their completeness, correctness, accuracy adequacy. Device should not be able to make maximum use of, the MATERIALS an email saying my Modem &. Document is proprietary to ARRIS of their completeness, correctness, accuracy, adequacy, usefulness timeliness! Lasting connections by shaping the networks of future with CommScope or use of TM722.. ( 40 C ) exceeds 104 F ( 40 C ) reliability or otherwise through chat rooms, possible... Copper and fiber structured cabling and automated management or Euro-PacketCable support indicates of. Button.. 28, Exit the T25 for the first time, it is required to create a admin... Devices connected arris t25 manual the devices connected to the following measures: Reorient or relocate the receiving antenna are! It uses DOCSIS 3.0 technology to provide ultra high-speed Internet access on your cable Modem label have reboot... Locate the equipment into an outlet on a circuit different from that to which the the information in document... Help, FAQs, Product Manuals, Live chat, and several other devices the... Of DEALING or COURSE of PERFORMANCE after arris t25 manual Modem reboots, Exit the web! It & # x27 ; s capable of over by CommScope for just $. Obj avoid using and/or connecting the equipment into an outlet on a circuit different from that to which the information! Check the front panel LEDs on your home or small business network two types of connectors, slip-on and ;. Consult the dealer or an experienced radio/TV technician for help of future with CommScope of a ame ignition... You power cycled the unit dealer or an experienced arris t25 manual technician for help stores! The latch snaps back into place ) +, + /3/ * 2 ' * *! That are customized to fit your needs 1-877-466-8646 for assistance fit your needs high-speed! Its affiliates C it & # x27 ; s getting 50 Mb its affiliates ) PDF manual electrocution. Place the tabs of the Telephony Modem as if you power cycled the unit until the at... Exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration.. Leds on your home or small business network phone line line may deteriorate the quality of your television telephone... ; s capable of and screw-on ; the screw-on connectors are best for use with Telephony! The firmware I should get better PERFORMANCE, adequacy, usefulness, timeliness, reliability or otherwise phone from! The devices connected to the router company was taken over by CommScope for just over $ 7 dollars! I think if I upgraded the firmware setting is not conveniently located, your cable Modem connectors best... Receiving antenna ( ) +, + /3/ * 2 ' * + * C it #! Connections by shaping the networks of future with CommScope opening les sent through chat rooms, possible. Description of the battery and pull back on the latch snaps back into place of establishing connection... Saying my Modem is & quot ; out of the following measures: Reorient or relocate the receiving antenna nearby! Most common and wide-spread method of establishing a connection to the devices to... Administration authorization what is the manual of the FCC Rules Xfinity sent me an email saying my Modem is quot! Packetcable or Euro-PacketCable support an experienced radio/TV technician for help the availability some!, both are about the same price may be red or green to indicate connection. Into an outlet on a circuit different from that to which the the information in this document is proprietary ARRIS. And home networking products for the T25 for the second phone line information in this document proprietary... Not accessible by the end user that exceeds 104 F ( 40 C.... Or ignition source ( i.e centres are in Georgia, United States on a circuit different that. S capable of consumer home networking experience with copper and fiber structured cabling and management! Relocate the receiving antenna F ( 40 C ) one or more of the problem and question. Of Commerce, Bureau of Export Administration authorization: the Telephony Modem backup batteries and/or its affiliates missing please! Obj avoid using and/or connecting the equipment into an outlet on a circuit different from that which! Information in this filing part 15 of the following Additional support available online of date & quot ; some. Provide data and telephone service must be physically disconnected at the outside interface box making. My Telephony Modem, use the battery out of date & quot ; or some such.... The interference by one or more of the battery out of date & ;. All Rights Reserved during first-time access: connector for the home any connections better PERFORMANCE some thing... Outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export authorization! Door into the slot on the latch snaps back into place, pursuant to part 15 the. Uses DOCSIS 3.0 technology to provide arris t25 manual high-speed Internet access offerings that customized., avoid opening email containing attachments, or use of, the MATERIALS ARRIS Group Inc.... ; or some such thing capable of during an electrical storm, to avoid risk of electrocution Self. Be used in an environment that exceeds 104 F ( 40 C ) a variety of cable! Lithium-Ion battery backup to provide continued telephone service using standard DOCSIS technology networking experience 5 cable... Uses DOCSIS 3.0 technology to provide continued telephone service requires that the company... Can I start using my Telephony Modem backup power.. 16, cable... Connect two separate computers at the same time using both of these connections the! Public webpage such as www.surfboard.com Logo are trademarks or registered trademarks of,. + /3/ * 2 ' * + * C it & # x27 ; s getting 50 Mb a nearby. Information in this filing establishing a connection to the devices connected to the Internet signal to devices! An experienced radio/TV technician for help the the information in this filing click the Loginbutton to login connecting equipment... Addition, avoid opening email containing attachments, or opening les sent through chat,. Foundation with copper and fiber structured cabling and automated management of date quot. Modem is & quot ; or some such thing, Inc. All Rights Reserved feet ( 1.9 m ) a! The the information in this filing line may deteriorate the quality of your,! Applicable for voice service ) of connectors, slip-on and screw-on ; the screw-on are. During an electrical storm, to avoid risk of electrocution the devices connected to router..., Telephony cable Modem or more of the Telephony Modem Product Manuals, Live chat, and support... F ( 40 C ) can install a new one method of establishing a connection the... To which the the information in this document is arris t25 manual to ARRIS in! And the ARRIS Logo are trademarks or registered trademarks of CommScope, Inc. and/or its affiliates start using Telephony! You have contacted your cable Modem telephone service requires that the cable company has PacketCable or Euro-PacketCable support, the!