The sales associate I was working with was simply trying to butter me up so that she could make a sale. I wanted to buy all all my house furniture from here and I did. Your company is now guilt tripping us into keeping a $3,000 BROKEN couch that we paid a $400 warranty on? One of the end tables was damaged due to poor packing. Walk-in furniture shoppers in our survey reported having the best experience at Stickley and Room & Board. We'll never shop at this company again despite us liking their furniture and had made a list for our next purchases. She is amazing and made the experience wonderful!!! Still worth visiting as the store is huge. Highly recommend Ashley!! I was being very pushed. It was like sitting on wood. I had guests visiting and bought complete bedroom sets for 2 rooms and paid cash.I was told there were no issues in one order but the dresser for second room will be delivered couple days late. This time we decided that we were just going to return the items. I want a solution on why I am not receiving my couch and Ottoman stop lying to customers. I purchased a Sectional sofa in December 2022. NO RETURNS! It looked like it would work perfectly in our bedroom. dont have a customer contact and about ashley is bad new you buy the furniture cash and dont get your money worth date or nothing on time is bad for business will never buy nothing from ashley again no help. Never again will I ever step foot in any Ashley furniture. I will be reporting this to the Better Business Bureau when I ever get another new bed frame. I am currently waiting (again) for them to contact me. Calling them is impossible. The delivery/set up personnel are exceptional in respect and talent, very proficient. The website stated $1299.99. But I was left feeling like I was being held hostage and they were just waiting for me commit immediately. I advised them I was not comfortable doing this as the product was so new and I would like a service call for them to do it, in case it cut the fabric. They SELL trash. My partner and I have since been dealing with the absolute worst service either of us have ever had. And tried to check the status of my order on Nov 8th. While its modular sofas are especially popular, Article also offers convenient bundles, where you can buy a complete set of furniture for any room in your house with just one click. I'm going to reach out to someone higher in the company but am not holding my breath. I think if you are looking for a modern-looking and affordable bar/sofa table, you wont be disappointed with this one. You will spend hours, days, month and they will not treat you like family and then you will see that you should of just go to macys and buy normal furniture without have to deal with this store and you will be glad you listen to me. There is no words to explain how this store made us feel. YOU HAVE TAKEN A LOAD OFF MY SHOULDERS!! We might need to take them to court. I ordered a bed (and a nightstand) online which it was one of the most expensive platform beds in Ashley furniture (SKU AFHS-1442279K). Again they promised a new on in a box that would be delivered 8/4/2020. I should of ordered from Wayfair. Design your space from the comfort of your home. Furniture.comfeatures a variety of home furnishings made by leading names in the Consider this review fair warning. This special formula keeps your furniture soft-to-the-touch feels great to sit on. Lastly, renovate which is the credit company they use mistakenly charged our account 200.00 dollars for no reason. I repeatedly requested repairs and/or replacements to my furniture, but no repairs or replacements were being made. Technician indicated I needed a new cover but I questioned that was not the problem. We had measured and knew perfectly well the couch would fit, as long as you tilted it when you brought it in because, geometry.). For all future furniture, we plan to come back for the great customer service and fair prices! Never again will I shop at ANY ASHLEY FURNITURE! We've had to use this now-very uncomfortable couch for half a god dang year and then we're told it can't be replaced because it has some hair on it???? Almost no sales reps and ones available don't want to do their jobs. After buying our Lounge and Arm Chairs and waiting 4 months we received our Furniture. Yesterday the 3rd party texts to confirm with me of a morning delivery (yay!!). Though we didn't buy today as we were just shopping around I do have to say the experience there was far better than the one we had at MOR which is in the same parking lot. He asked slats or no slats. We were told it would be delivered the week of March 13, which I originally balked out as that was basically 6 weeks. I have proof of all communication from their side and they never reached out to me. We got dining table and it had cracked on it, we tried to notify the company about it but since it was holiday time we couldn't reach them then after holidays when we called them they said you had 24 hours only to make complains. Want to uncover the winning traffic acquisition strategies of your competitors? Exclusions and restrictions may apply. Cancelled deliveries, chipped furniture, missing pieces, arriving at the incorrect address (yes. with the same order). We knew protection plans and extended furniture warranties are a ripoff in general, so we adamantly declined that coverage. These local manufacturing plants employ and support the local economy. My husband called the store and was assured the other part of the frame would be delivered on Thursday. A store to avoid at all cost. So I started having 2nd thoughts & she called manager & she knocked off about $90, then I agreed. Ardsley Pewter Modular Sectional Set Ardsley Collection by Signature Design by Ashley SKU: BC-39504-mod-sec-set Be the first to review this product Ask a Question (1 question) $1,289.00 Regular Price: $1,611.25 Your Savings: $322.25 Starting at $118/mo with . You will be automatically registered on our site. My other delivery was suppose to be that Thursday on the 8th, needless to say that didn't happen so again I went to Ashley on Saturday 12th and talked to him about the Monday delivery that wasn't suppose to be and the both lamps not working, he told me to ignore the Monday delivery, he was going to talk to the office manager about the lamps and said she would call me later , guess what, it's Monday and never got the call, but did get the text that my coffee table will be there in 10 minutes and I'm at work. I took time off to receive the order and had to take a second day off this week to receive the late half of my order. When you sit on it the fabric feels like it's biting you. Tried to reason and they said I needed to contact Ashley. Instead, take advantage of the opportunity to browse thousands of quality pieces in one place. How ridiculous! First off, I walk in and as 2 female employees are 2 feet away from me and NO GREETING WHAT SO EVER. Beyond unacceptable. We cancel delivery to cancel order November: I go in to cancel order. By the end of February bolts started to fall out of the bottom of the couches & the threading started coming out Covid happened I emailed corporate never got a response July when everything reopened I finally was able to reach someone I sent pictures was told parts were being sent to my home they never came! Really makes everything feel so cheap. I would call every two weeks just to be told it shouldnt be anymore than another two weeks. The sales guy that sold us that couch fit it to all of our needs, was very attentive and answered all our questions. I had a warranty replacement placed in July and still haven't received my two items (couch and recliner). I called multiple times after that, and they said the best they could do was a small gift card. They delivered 4 chairs and not the table. Also just saying, I'll be back! We were promised a delivery date of 1 week from purchase, but it looks like it is going to be closer to one month. I have been calling customer service and still get the same answer and the delivery man just called and asked how to get in send I told him I was at work after the manager said to ignore that it again was an error . We already planned a vacation on that day so we gave them number of our friend who will be at our place waiting for the couch. After no response, I contacted and spoke with store manager Robert on January 18th, and was told that they were still waiting for approval for exchange from cooperate and give it another 24 o 48 hours. It was a good experience. Can you imaging I file a claim in the 2nd week of (December 2022 )of using this piece of crap sectional. We will not be going back to this location and would not recommend it to anyone. I guess gossiping is better for business for them than me purchasing something and then offering their assistance. Now, that was delivery number two. 16 East 34th Street, 15th Floor, New York, NY 10016, Derech Yitzhak Rabin 33, Givatayim, 5348303, Israel, 800 District Avenue, 1st Floor Burlington, MA 01803, 218 Northwest 24th Street33127, 3rd Floor offices 303 and318, WeWork 50 Miller St, North Sydney, NSW 2060, Rua Jaceru, 225 - Vila Gertrudes, So Paulo - SP, 04705-000, Rod. We liked 2 different models of bed frame and 1 matress and we told Nakisha exactly what we wanted. I have gone by the store 2 days in a row to attempt to cancel my order due to a breach of contract, and it is closed with a note taped to the door stating a medical emergency. They said they cannot deliver anything until 18th. Not only can you shop for your kitchen, dining room, living room, bedroom, home office, and. They set up a date of 5/23/19 to come and put the bed together. I'm appalled and would never recommend your "brand" to anyone. Ashley Homestore ranks 783rd among Furniture sites. I purchased my couch early December, was promised a Dec 17 delivery and that is when the issues startedMy delivery was pushed to the 19th and when i called to inquire i was told the couch was not yet in the warehouse but should be available Dec 28. After waiting a month for a refund from Ashley, I get the check and deposit it into my account. I have been waiting on an item I purchased since July. ANOTHER night on the floor! Needless to say it was amazing and I can see why it was her personal favorite. I purchased a mattress with an adjustable base for my disabled mother. The mattress in the store didn't sag or shimmy. Less than a year later the sofas started to collapse. No communication from store or Mr. Wolf. About 6 months through that fourth year of owning these wonderful, quality items, we dragged our crappy old furniture out of the basement and took the Ashley furniture to the dump. Why would I order chairs with the risk of repeatedly paying a 10% restocking fee for each time I find myself displeased with the color? Waited 2 wks to get a delivery for a Saturday. We're talking a massive 150 lb. I got on the phone myself to customer service. Basically, What I Am Telling Everyone Is: They Take Your Money And Run With Zero Customer Service. I purchased a lift chair about 6 months or less. After sales service is pathetic. This Slumberland bar is just around $800 (its 20% off right now) AND it came with three stools that is a very good deal in my opinion. We ended up having to pick all of our order at least 3 weeks later. We are still no where close to being satisfied after buying tens of thousands of furniture from Ashleys. I called Ashley Furniture and was told they'd get right back with me to solve this. Thankfully, the free design service at La-Z-Boy gives you complimentary access to a degreed interior designer in store. Both David assisted my family with the purchase. I will probably not send this one back for fear of receiving something worse. If you are looking for furniture, go see Annette. We did not deserve this to happen to me and my family! He was Amazing! She informed us that she would be leaving soon and that she worked on commission, and asked us flat out if we'd be buying something that night. Yes! Salesman did not ever follow up. I am a bit disappointed in the quality of the fabric. It's been a while since I've bought furniture. Now no employee can tell me where my money is and bill don't stop because they don't know where it is. Chad Spencer owns the Galleria store in houston. Delivers were rude. I had ordered this bench for the foot of my bed. I went there in June of 2020. However, when I went to order my mattress, I was able to get FREE full-service home delivery thanks to a sale Slumberland had going on at that time (they are always running some good sales). Most place don't even offer this. I tell him I understand he's trying to close the deal but we're just not ready. That Was Over A Week Ago!!!!! I in my mid 70's and have worked with many companies. They sent two men to inspect it. We bought a sectional in November and was told that we wouldn't be able to get it till December 26th if we wanted the ottoman also. and our They were the most professional of the whole experience. By now I'm more than PISSED. Yesterday we finally got our delivery and even the damn delivery people have attitudes. Only exchange it but you have to go through the delivery nightmare again. I like the product but sales & direct distribution make me hate this company. In the end, they did not refund me. They told us 4-8 weeks which is fine, if that would be true. In case it wasn't clear before, DO NOT BUY FROM ASHLEY FURNITURE, This was bad. Their sales people look you in the eye and lie to you. Price Range: $$$ to $$$$ What To Buy: Cloud Sofa$5,695 and Graydon Shagreen Round Bedside Table$1,625. It has really helped us build up our credit. My satisfaction rating of 0-10 is a minus 1. The delivery guy refused to place it where we asked because he felt that he shouldn't have to maneuver around a box of decor (that was moved out of the way). At no point did I feel rushed. Laid on a few mattresses for 20 to 30 minutes and decide on one. It came a few days later but was not in a box and was obviously not new. AKA try to get the sale After, I made a big purchase is when everything went downhill. I am only praying that the couch can be broken in and soften up over time to make just sitting on it more comfortable. So this girl on the phone from the Emeryville store tells me that my "PO# got attached to another PO" and that most of my order is on "BACKORDER" then tells me that everything can be shipped besides 1 item. Some links on Slumber Search are referral links. It was the worst experience I have ever had, totally wasting money and time. So in the meantime, while waiting to hear about the replacement set I was told they would have to order the server which may take awhile to arrive, but they were willing to put a rush. The date of delivery was set for May 20th. That's pretty shady, but whatever. Our delivery notification came Monday at 10:27AM with stated delivery of 10:15AM Wednesday. They said the soonest available date was two weeks later and is frustrating as it was I said OK Cuz there was nothing else I could do at that point. Best Furniture for Pets: Leather or Fabric? We are now out shopping for a living room set from a reputable company so we can sit in our living room once again. This is not what we were told when we initially inquired about the sectional. Maybe it will be better when we return. No notification was provided about it being back ordered. Ashley's furniture do not put their customers first and I will definite be reporting to the BETTER BUSINESS Bureau. He would hide and then pop up on me. I went to the financing department to inquire. We were told it's made in Tennessee. The furniture was not be delivered until November. Our table was missing a leg, so they had to take it back. They were both super friendly and funny. You get what you pay for DO NOT BUY A ANYTHING FROM ASHLEY, THEY ARE A ARE A LYING CHEATING COMPANY. I ordered an item for my wife for our anniversary under my name and phone number for a suprise. Meaning, if you click a link and make a purchase, Have Clothes, Will Travel gets a very small commission at no extra cost to you. By way of background, I placed an order for a loveseat on September 9, 2020. Save your headache and stress by going to some where else! free shipping in our markets on any order, fast! Ashely let us get a full refund for the 2 night stands, but said we have had the dresser for too long (had the nightstands the same amount of time), and that there was nothing we could do about it. TOTAL SCAMMERS! The delivery company damaged one of the dressers. After speaking to a sales associate for several days I picked out a 4 piece living room suite after speaking with one manager Adam we settled on a price when I went to purchase the furniture on the same day the manager on duty James Holley refused to uphold this price. There was no one in the store. I didn't hear from them at all so I called on the 20th only to find out that apparently the guy I spoke to didn't put in my file that I would accept a partial delivery (I call bogus on that). Then I head upstairs ask ask another male employee about bed sizes and he gives me attitude. The sales person at Ashley's was great, helpful, patient, and friendly. location in Charlotte which is where I made the big mistake of going. Its a very pretty vase, that given its size and quality I think is very affordable. Then that brick and mortar store wouldnt have had a sale at all. I received the CONFIRMATION 2 days prior to the final delivery date for ALL of the furniture. If you want to purchase something from this store and receive it THREE months later, this is your place!!!! We had ordered many items from this location. Stay away from Ashley. Finally I decided to trace the delivery and discovered that I would be number 8, apparently at the close of day and that showed there was never an intent to get to me between the previous promised time of 11:30 - 2:30 pm. So bad. But within about 10 minutes it was clear to me that he thought I was ready to drop $1,000 plus dollars on two pieces of furniture simply based on his recommendation. I ended up buying a couch, mattress and box spring (from online) and Kevin mentioned a warranty that would cover anything and EVERYTHING. PLEASE SAVE YOUR MONEY AND GO SOMEWHERE ELSE. Ashley Furniture sells affordable furniture available in varying colors, styles and materials. But we liked the furniture, and the sales person said that kind of delay was the case with all furniture dealers. we went to the store in Mesquite Texas. Wide-striped throw pillows add a crisp, clean, nautical touch. So when I went online on my Toshiba lap top the item was no longer on sale!! The hard way. We called to try and get it sorted. #2 Sectionals & Sofas. The guys finally arrived (HOMDE AND JOHN STEVEN) reeking of marijuana. Furniture still not delivered. Have had zero communication from Ashley while our TV still sits on the floor. Just got a leather couch for a great deal! We tried to look through different sets of coffee tables but nothing excited us. Good luck. The pros: Both name-brand and budget-friendly mattress brands offered. So I'm still out $150 for that as well. Hello to everyone who wants to buy furniture in Ashley, stay away from that store, you will buy damaged furniture, get false promises of good quality and good customer service. One of the highlights of Ballard Designs, however, is that you can design custom furniture with the Customers-Own-Material service. Take my word and stay away from the South Blvd. I had to take a day off work. We went in Ashley HomeStore to get new set of couches and tables for our home. Now it is scheduled for the 1 of February. Got it on schedule, confirmed going to have someone meet them at the house since we were working. I even purchased the extra warranty but that was just a waste of money. Even though I called for cancellation RIGHT AWAY (2hrs later since the purchase), they still couldn't void the transaction until the manager approves it. I called and was then told that it would not be available until after September 30th. It was rolled up in the truck. Then they will not honor their word. "Ok..do whatever you can just give me back the $ please cancel it again right now!" I called again a few days later to make more adjustments to my order only to find that the store HAD NOT CANCELLED MY ITEM BUT HAD SUSPENDED THE DELIVERY INSTEAD. The products will sell itself.). The frame and headboard and two doors at the foot board, salesman convinced me to buy the bed protector because it will give me a ten year warranty on the mattress, so I did. They said that if I cancel I will have to pay a 10% cancellation fee for them not being able to fulfill my order. I understand now there's nothing the manager could have done but I never heard him say "I'll do everything I can do see if we can help you out." We have been in contact with everyone, and only received the run around. So where I am now? Ummm you can't leave it here and refund will be in maybe a few days? Online (way fair and joss main) Stay away from Ashley. The price of Ashley Furniture products varies based on the selected product and its delivery and assembly method. I received the form, completed it, took the required pictures, sent it in, and waited Ugh All because of terrible terrible service. I was in need of living room furniture. No apology. When it comes to customer satisfaction, there are some mixed reviews. March 13, which I originally balked out as that was Over a week Ago!!! )! We cancel delivery to cancel order November: I go in to cancel November... $ please cancel it again right now! about bed sizes and gives... To me May 20th go in to cancel order November: I go to! My money is and bill do n't stop because they do n't want purchase. You sit on it more comfortable a great deal not only can you for. Satisfied after buying our Lounge and Arm Chairs and waiting 4 months we our... 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